Support
We're here to help.
RoundTrip Support · TRAXS Group LLC
Email Support
Help with your RoundTrip account. We respond within one business day.
support@traxsgroup.com
General Enquiries
Questions about RoundTrip, demos or partnerships?
hello@traxsgroup.com
Send a message →Billing
Questions about your subscription or an invoice?
billing@traxsgroup.com
Documentation
Getting started, inviting your team, your first ticket, and guides for dispatchers, technicians and admins.
Open the Field docs →How support works
Support is handled directly by our team, by email. Critical issues get answered first, typically within a few hours; general questions within one business day.
If you're experiencing a critical issue affecting your business operations, email support@traxsgroup.com with "URGENT" in the subject line.
Interested in Field?
New Field sign-ups are paused while we build one account system for every TRAXS product (here's why). Get notified when they reopen, or book a demo to see it in action.